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Subscriptions

Subscribe&Save

Save 20% and receive FREE shipping on each order you place with us.


Save time and money with Subscribe&Save
  • Automatic deliveries of your favorite Alchimie Forever products
  • Save 20%
  • Skip anytime or cancel after 2 successful orders

How to get started?

  1. Select "Subscribe & Save 20%" on each product page
  2. Select the quantity and schedule that works for you, from 30 days to every 90 days.
  3. Create your subscription and we will take care of the rest. Shipping is always free.

Manage your subscriptions:

In advance of each scheduled auto-delivery, we will send you a reminder email showing the items, price and any applicable discount for your upcoming delivery. Skip your deliveries at any time by visiting Manage Your Subscriptions. You can email us at customerservice@alchimie-forever.com to cancel your subscriptions. Please note that you will be charged the 20% discount that you received at the time you placed your previous order with us for early cancellation or when less than 2 orders placed in your account.


Real-time notifications:

We alert you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscriptions.



FREQUENTLY ASKED QUESTIONS (FAQ)


How does it work?

Set up regularly scheduled deliveries and earn savings with Subscribe&Save. Products are automatically delivered on your schedule. You can cancel your subscription after 2 successful orders. By signing up to our Subscribe&Save program, you acknowledged that you are committed to placing 2 orders with us.   

How do I start a subscription?

  1. Select "Subscribe&Save20%" on each product page. All of Alchimie Forever products sold on our website are eligible for “Subscribe&Save”. Retail only products (exclude professional products).
  2. Select the quantity and schedule that works for you, from  from 30 days to every 90 days.
  3. Skip your deliveries anytime by logging in to your account and visiting “subsrciption orders”. You can email us at customerservice@alchimie-forever.com to cancel your auto subscriptions. Please note that you will be charged the 20% discount that you received at the time you placed your previous order with us for early cancellation or when less than 2 orders placed in your account.
  4. In advance of each delivery, we will send you a reminder email.

 

How do I save up to 20% on my auto-deliveries?

Automatically save 20% off on all of full-priced Alchimie Forever retail only products (exclude professional products) when placing any order on our website.

 

What if I want to cancel my auto-deliveries after only 1 order?

We understand that unexpected things can happen. Please email customerservice@alchimie-forever.com to let us know that you would like to cancel your auto-delivery subscription. Please note that you will be charged the 20% discount that you received at the time you placed your previous order with us for early cancellation or when less than 2 orders placed in your account. You will need to provide us with your card information as we do not save it from your order.


Can I cancel my subscription after placing 2 successful orders?

Yes. Please email customerservice@alchimie-forever.com to let us know that you would like to cancel your auto-delivery subscription. There will be no early cancellation fee since you have successfully placed 2 orders with us.


Can I change the quantity of my auto-delivery product(s)?

Yes. Simply login to your account and go to “subscription orders”. Click on the “edit” option which is located on the right side, next to your auto-delivery product. Right under the “quantity” option, click on “change product quantity“. Enter the new quantity and click “save”. You will be receiving this new product quantity instead of the old product quantity on your next scheduled delivery date.


Can I swap my auto-delivery product(s)?

Yes. Simply login to your account and go to “subscription orders”. Click on the “swap” option which is located on the right side, next to your auto-delivery product and then select the product you would like to swap to from the list of the products shown. Once you select your new product, confirm by clicking “swap product”. You will be receiving this new product instead of the old product on your next scheduled delivery date.


Can I skip my next auto-delivery shipment?

Yes. Simply login to your account and go to “subscriptions orders”. Click on the “delivery schedule” option which is located on the left side, next to your auto-delivery product. Individually click on “skip” next to each product and under the pre-scheduled delivery date which corresponds to that particular product as desired.


Can I delay or change my delivery schedule?

Yes. Simply login to your account and go to “subscriptions orders”. Click on the “delivery schedule” option which is located on the left side, next to your auto-delivery product. Click on “edit” next to each product under the pre-scheduled delivery date which corresponds to that particular product. Under “delivery schedule”, click on “change delivery schedule” and update the date as desired. Click “save” and your auto-delivery will resume after the amount of days that you selected.

Can I change my billing information?

Yes. Simply login to your account and go to “subscriptions orders”. Click on “billing information” option which is located on the left side, next to your auto-delivery product(s). Here, you can “edit” your card on file and/or “edit” your billing information.


Can I change my shipping information?

Yes. Simply login to your account and go to “subscriptions orders”. To change the shipping information for all of your auto-delivery products, click on “edit” right next to the “ships to” line, just below the “subscription orders”. Update your shipping address, or click on “billing same as shipping” if your shipping address and billing address are the same. Click “save” and you’re all set!


To change the shipping information for select auto-delivery product(s) only, individually click on “edit” right next to each product you would like to update. Under the “shipping / billing address” option, click on “edit”. Update your shipping address, or click on “billing same as shipping” if your shipping address and billing address are the same. Click “save”, and repeat the same steps for any other product(s) that you wish to ship to a different address.


How do I know what is/are my current auto-delivery product(s)?

Simply login to your account and go to “subscriptions orders”. Click on “subscriptions”on the left side, here you will find the list of your auto-delivery product(s). 


Can I change my Subscribe&Save delivery day?

  1. Go to Manage Your Subscriptions.
  2. Click "Change delivery date" below your monthly delivery date. On mobile devices, tap “Menu” then tap “Change delivery day"
  3. Use the calendar to select your new delivery day.
  4. Click Confirm.

Need additional help?

Email us at customerservice@alchimie-forever.com. See our terms and conditions.